Customer Service Agent Job in London, London Uk

THE COMPANY … XLN Business Services is the UK’s fastest growing independent Telecom Service Provider focusing on the micro-SME sector.  We supply business phone lines, mobile and business broadband to more than 130,000 customers and have recently added electricity, gas and card processing services to the portfolio.  All XLN services offer substantial customer savings and market leading support.    

Don’t just take our word for it!  … We have been a ‘National Business Awards’ Finalist for 5 years. In 2007 and 2008, XLN Telecom was ranked on the Sunday Times 100 fastest growing technology companies in the UK. In 2 consecutive years, 2010 and 2011, XLN won British Venture Capital Association (BVCA) awards for ‘Best Private Equity Backed Management Team’ and our CEO has won the Ernst Young ‘Entrepreneur of the Year’ in 2010 and 2006.

We are really going places … and we want great people with drive, passion, enthusiasm and a strong work ethic to join our team.

THE ROLE … We are currently recruiting for a Customer Service Agent to join our Vauxhall based office. This role will be a permanent one.

The hours will be:11:00 a.m. to 3:00 p.m.- 3 days in a week (must include Mondays, Tuesdays and another other day to be arranged). On Saturday, the hours will be 10:00 a.m. to 4:00 p.m.

 

Your duties will include-

·          Promptly and professionally handling inbound calls and making outbound calls when required; offering exceptional customer service at all times.  

·          Obtain accurate information from customers, updating details/data entry of information.

·          Work to set targets and deadlines.

·          Work within company, regulatory body regulations (Ofcom) and Data Protection Act.

·          Maintain quality and quantity of calls in line with the company’s requirement.

 

THE OFFER … In return we offer a package of £16,000 basic (which will go up to £18,000 on successful completion of probation). Besides, we have up to £250 monthly performance bonus. The package will be pro-rated.

THE PERSON … The ideal candidate will have previous Customer Service experience within a call centre environment (essential). Excellent written and verbal communication skills, time management skills and basic Word and Excel skills will be preferred.

TO APPLY … Please send your CV with covering letter using the APPLY button below.