Customer Service Analyst Job in Indianapolis 46250, Indiana Us
Job Description:
Do you have great attention to detail? Are you a flexible thinker? Do you know how to handle situations thinking outside of the box?
Prominent North side client seeking customer service analyst for long term assignment:
• Provide phone support to customers requiring assistance handling basic to complex product issues.
• Deliver an extraordinary customer experience that inspires satisfaction and exceeds expectations of knowledge, empathy, and professionalism.
• Collaborate with internal experts as necessary to resolve issues.
• Document troubleshooting steps recommended for each support incident in a clear, concise, and efficient format.
• Communicate effectively and efficiently in a fast-paced team environment.
• Share the voice of the customer through appropriate channels to ensure all parts of the organization benefit have the actionable information needed to drive business decisions.
Qualifications:
• A minimum of 2 years experience in a customer-facing or knowledge delivery role.
• Prior experience with Sap preferred but not required.
• Effectively communicate in a clear and concise manner.
• High School Diploma required; College Degree preferred.
If you meet the experience requirements, we would like to speak with you now. To become part of the Adecco team, please apply online at www.AdeccoUSA.com and send your resume to Kashi.Russell@adeccona.com
Minimum Education Required: High School
Years of Experience Required: At Least 3 Years