Customer Service Associate, Capitol Heights, MD Job in Capitol Heights 20743, Maryland US
Company: HD Supply
Job ID: 70629
Position Title: Customer Service Associate, Capitol Heights, MD
Working Location: MD029 MD Capitol Heights 1000 Hampton Park Blvd
Employment Status: Full-Time
Required Experience: Not Indicated
Required Education: Not Indicated
Travel Required: None
Job Description:
Job Summary
Provide customer service by responding to inquires regarding product selection, services and issues.
Major Tasks, Responsibilities and Key Accountabilities
Respond to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence.
Perform necessary follow-up to ensure customer service expectations are met
Research and suggest alternative products to customer.
Uses computerized system for tracking, information gathering, and/or troubleshooting
Nature and Scope
Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor.
None
Work Environment
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Minimum Qualifications
Must be eighteen years of age
Must pass the Drug Test
Must pass the Background Check
Must pass pre-employment tests if applicable
Education and Experience
HS Diploma or GED required. 0-2 years of experience in area of responsibility.
Preferred Qualifications
Industry product knowledge.
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