Customer Service Associate – Copy and Mailroom
Customer Service Associate - Copy and Mailroom - Chicago, Loop
Pitney Bowes Management Services (PBMS) provides on-site and off-site outsourced mail, print and document management solutions to the Fortune 1000, American Legal 200 and Federal Government agencies. PBMS is a division of Pitney Bowes Inc., a mailstream technology company that helps organizations manage the flow of information, mail, documents and packages. Our 33,000 employees deliver technology, service and innovation to more than two million customers worldwide. The company was founded in 1920 and annual revenues now total $5.6 billion. More information is available at www.pb.com and http://www.youtube.com/pitneybowesinc . PBMS is currently seeking a Full-Time (37 hours M-F 8:00a.m.-5:00 p.m.) Customer Service Associate-Mail/Copy/Records candidate who is customer service and career-minded; and, who is able to work in a fast paced production environment. Duties and Responsibilities: ·Prepare materials for mailing including: applying postage, preparing items for shipment or collection, distributing items as needed, ensuring items are properly labeled and documenting data according to management guidelines · Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines. · Verify and correct mail using available tools. · Sort, deliver and pick-up mail and packages according to established time frames and service standards utilizing a mail pushcart. · Maintain all logs and reporting documentation as required. · Perform start-up and operations of postage equipment. · Assist with loading and unloading of deliveries as needed. · Maintain shipping and receiving area as required. · Receive and log all incoming items, letters and packages, including certified, registered, return receipt, and UPS, and Federal Express · Keep manager advised of associate or employee moves or requests, and other related matters. · Coordinate special messenger services, air freight, etc. · Assist with security and monthly measurement reports as required. · Provide quality reproduction of all materials submitted by customer, including binding, hole punching, stapling and non-technical maintenance of the copiers. · Complete job tickets with minimum instructions. · Schedule individual jobs and determine which equipment should be used based on size and complexity. · Troubleshoot jams and perform normal key operator preventative maintenance on machines. · Monitor usage of materials and supplies and order as necessary to maintain effective levels. · Maintain records and logs of equipment usage and recommend technical direction. · Utilize Microsoft Excel to create spreadsheets and enter information. · Keep accurate meter reads when required. · Handle all document conversions (records) to include but not limited to; imaging, data entry, indexing, and quality control. · Perform other duties as assigned. This is a short-term position with Pitney Bowes, for a maximum of two years. PBMS offers a competitive salary and excellent benefits, including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Woman, Minorities, Individuals with Disabilities and Veterans are encouraged to apply.