Customer Service Associate Job in Bardstown 40004, Kentucky Us
Are you looking for permanent, full-time employment with a growing organization?
Do you want a career with a company that promotes from within?
SYKES has PERMANENT, FULL-TIME work available.
Now Hiring Customer Services Superstars!
Do not waste your time on seasonal employment!
We have jobs that will be here long after the holidays.
We pay bonuses for attendance and performance!
We promote our team managers from within.
Customer Service Representative Job Description
Professionally handle incoming requests from customers regarding their accounts, and ensure that issues are resolved both promptly and accurately. Customer Service Representatives will serve as the primary point of contact by thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate the customer where applicable. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
Primary duties will include delivering a high level of service through identifying relationship opportunities; matching appropriate products to customers needs; performing account maintenance inquiries; and migrating customers to alternative banking methods. Additional responsibilities include investigating and resolving a wide variety of issues and requests to include probing for additional information from customers, and setting expectations. Customer Service Representatives act as experts possessing knowledge on a wide array of products and services and by using appropriate resources to resolve customer requests. This position is accountable for a successful customer experience.
Sykes is an equal opportunity employer.