Customer Service Associate Job in Chicago 60659, Illinois Us

Summary

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions by performing the following duties.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  

Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.

 

Cashes checks and pays out money after verification of signatures and customer balances.

 

Enters customers' transactions into computer to record transactions, and issues computer generated receipts.

 

Places holds on accounts for uncollected funds.

 

May be responsible for ordering daily supply of cash and counting incoming cash.

 

Balances currency, coin, and checks in cash drawer at end of shift.

 

Attempts to resolve issues and problems with customer's accounts.

 

Removes deposits from, and counts and balances cash in, automated teller machines and night depository.

 

Performs specialized tasks such as preparing cashier's checks, personal money orders, and order bank cards and checks for customers.

 

Accepts loan payments.

 

Explains and promotes bank products and services to customers.

 

Record all transactions promptly, accurately and in compliance with bank procedures.

 

Adheres to appropriate Risk Management Policies.

 

Adheres to appropriate Compliance Policies and Procedures.

 

Adheres to Bank Secrecy Act.

 

Supervisory Responsibilities                                                 

This job has no supervisory responsibilities.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience

High school diploma or equivalent; and a minimum of three to six months cash handling experience, or equivalent combination of work experience/education which may include accounting, balancing or customer service.