Customer Service Associate Job in Richmond V7A5J5, British Columbia Canada

Customer Service Associate

The primary role of the Customer Service associate is to directly engage the customer, when relevant, to facilitate ease and speed of shop and provide value-added experiences, including information and education on ‘Clothes That Work’ attributes.

Essential Duties
Customer Service - Building Customers for Life
• Offers customers a friendly, welcoming experience
• Demonstrates a genuine enthusiasm to help
• Provides hospitality and a genuine desire to help by:
• greeting and acknowledging customers in a timely manner
• performing as a positive team member and serving as a role model of productive performance at all times
• supporting teammates by sharing on-the-job learning
• displaying enthusiasm about being a Mark’s Work Wearhouse associate
• completing all training modules as required and applying learning consistently
• effectively delivering ‘Clothes That Work’ service model standards - thereby increasing number of sales on shift and maximizing customer satisfaction
• Facilitates ease and speed of purchase by:
• efficient processing of sales, returns and exchanges (including 100% satisfaction guarantee) using correct policy and procedures
• effectively utilizing point of sale functions, including cash, credit, and debit transactions
• business to business (Imagewear) voucher processing
• responding to purchase inquiries related to ease and speed of purchase
• maintaining fitting room standards
• advising leader of price and SKU integrity issues
• notifies Customer Service Coordinator or Shift Leader of pricing and/or SKU integrity issues to minimize possible shrink
• assisting Merchandise team with maintaining presentation standards including re-folding, re-stacking, re-hanging and re-sizing
• communicates to Assistant Store Operator (ASO) - Merchandising when issues arise for in-stock availability
• effective performance of merchandise tasks when called upon by shift leader
• Provides relevant, value-added assistance to customers by:
• asking questions, determining relevance, and then informing and educating with relevant product information, knowledge and solutions
• assisting customers in making purchase decisions by effectively engaging them to provide information about ‘Clothes That Work’ attributes and technologies
• positively impacts basket size, customer frequency, and units per transaction by informing and educating customers about relevant items and providing a comfortable shopping environment
• engaging and assisting business to business (Imagewear) customers
• handling inbound telephones using specific interaction guidelines
• handling customer inventory inquires, including shop/send promotion and requests
• assisting in special event set up and execution to maximize sales potential
• Understands importance of and responsibility for achieving maximum productivity during each assigned work period
• Contributes to overall productivity goals of store by working effectively and efficiently and providing high caliber engagement within ‘Clothes That Work’ service model
• Assists Assistant Store Operator (ASO) - Customer Service in execution of team action plan to address areas of strength and opportunity
• Participates in all shift meetings and shares ideas as part of team cross training
• Be flexible to carry out work assignments for customer service and merchandising as required

Loss Prevention
• Supports any loss prevention initiatives

Health and Safety Management - Mark's Work Wearhouse is committed to the protection of its most valuable asset, our employees. It is our policy to enforce health and safety standards such that everyone at Mark’s Work Wearhouse goes home safe and sound everyday:
• Follows safe work practices, including WHIMIS, safe lifting, cutting, ladder use, fire safety, personal protection equipment, housekeeping storage
• Understands, supports and follows all Security and Health and Safety practices to ensure a safe workplace

Maintaining housekeeping standards, including:
• Janitorial (dusting, mopping, vacuuming, wiping) including customer employee washrooms, lunchroom, and orderliness and cleanliness of sales floor
• Participates in delivering housekeeping, store recovery and store maintenance standards

Skills and Qualifications
Education:
• Some high school education is required

Knowledge:
• Customer service skills with a high level of awareness to surroundings and customers, including excellent listening ability
• Excellent verbal communication and interpersonal skills
• Basic reading, writing and math skills
• Basic computer literacy, including point of sale systems
• Cash, debit and credit transaction skills

Experience: 
• Some customer service experience required

Physical Demands and Working Conditions: 
• Ability to stand/walk for 8 hours
• Ability to lift 25 lbs. unassisted and carry as required
• Ability to lift and turn repeatedly throughout the shift
• Ability to lift above shoulder and from floor to shoulder and floor to waist
• Ability to twist, turn, reach and work above shoulder level
• Safe ladder use for shelving and retrieving stock, floor displays and signage

Click Here To Apply
https://marks.hua.hrsmart.com/pm_module/cgi-bin/click.cgi?job_id=2183site_id=119