Customer Service Associate Job in Vadnais Heights 55127, Minnesota Us
CUSTOMER SERVICES ASSOCIATE
MEDICAL GRAPHICS CORPORATION, a global leader in the design, manufacture and marketing of non-invasive medical diagnostic systems for the early detection and management of cardio-pulmonary health has created a new opening for a Customer Services Associate to interface with our Education, Training, Applications, Technical Support and Field Service Management to leverage the quality of our applications and care into a rewarding business model for the company. In this role the successful candidate will be responsible for managing the scheduling of system installation, customer education and onsite service. Ensure accuracy and completion of all new system(s) and or customers entered into the customer service database with information on system, install dates, training dates and warranty expiration dates and assist the managers of our Training/Education Programs, Field Service and Technical Services with activities associated with the maintaining of the highest degree of customer satisfaction.
Duties and responsibilities will include:
Confirm entry and accuracy of new customer and system information into database and maintenance of information as required.
Coordinate the scheduling of installation, training and notification of the following departments as necessary to facilitate the delivery and training of the customers: Field Service, Technical Support, Field Applications/Trainers and Management of their respective areas.
Assist Education Programs Manager with coordinating and distribution of pre-training materials and creation of the install/training action plan to ensure the education of our customers is executed in a timely and effective manner.
Assist Education Programs Manager with the coordination of and scheduling customers for all internal education programs.
Coordinate and assist management with the distribution of and compiling of customer feedback (surveys) as well as the distribution of service promotional material as determined by management.
Coordinate the scheduling for all other field activity that would require one or more of our Field Service, Training or Support Team members to travel to a customer site for service, education or general applications or sales support.
Identify, track and coordinate the scheduling of scheduled system preventative maintenance service visits (PM’s).
Onsite Service Visits --Confirm process parts/supply orders for onsite service visits; Schedule visits; Confirm return of Service Reports delivery to QA/RA for review; Create Sales Orders for all billable service to invoice ; File Service reports
Maintain other record keeping and billing assistance for systems and education as necessary.
Provide assistance as necessary for the returning of products out on RMA’s (return material authorizations) and assist with inventory tracking.
Provide management with written reports as requested and alert management of any potential concerns regarding account and or process related issues.
REQUIREMENTS:
Bachelor’s degree in business management, economics, accounting, or health
management. Bi-lingual capabilities in Spanish, French or Italian will be given the highest preference. Requires excellent customer service skills, tact, perseverance, and patience are a must as well as good negotiation skills and the ability to appropriately assess situations. Two years of leadership experience in Customer Service environment and a good working knowledge of all the components of MicroSoft Office as well as the ability to learn the benefits and features of our complete product line to identify their product components is required.
Qualified candidates may indicate their interest in confidence by forwarding a resume and compensation requirements to SRapheal@Medgraphics.com/EOE