Customer Service /Call Centre in State Government Job in Murray Bridge, South Australia Australia
- Murray Bridge Location
- Commencing ASAP
- Temporary part-time 0.5 position
Our client is a State Government department providing a range of services, information and products to the community from their branch network and call centre.
As a Customer Service/Call Centre Operator, you will be expected to provide a high level of customer service in line with the department's goals over the phone.
Your responsibilities will include updating maintaining accurate customer information using a database; so intermediate computer skills are required. This is all done in line with government policy and procedures.
To be successful, you will require the following attributes:
- A passion and drive to provided high-level customer service
- Proven experience in a Contact Centre environment
- An absolute commitment to the part-time hours of 0.5 per week and have availability for additional hours when covering other staff being absent.
- Be reliable and punctual
- Flexibility in relation to hours of work able to undertake
- Establish and maintain effective relationships, both on an internal and external basis
- Highly developed skills in written and verbal communication
- The ability to work to deadlines whilst using tolerance, understanding and excellence in the delivery of customer service
- Demonstrated ability to use computers, in particular Microsoft Office Suite (Word and Excel) and customer database systems.
- Strong communication skills and the ability to listen effectively to provide advice and solutions for customers.
- Be resilient and able to cope with pressure during the busy periods.
This is a fabulous opportunity for a 'switched on' experienced call centre person to work in a State Government department.
For a confidential discussion or to find out more, please contact Sophia Wilkoszewski on 08 8234 2144 or submit your application online to be considered.