Customer Service, Client Care Representative (St-Laurent) Job in Montreal, Quebec Canada
Telus
About the Job
At TELUS, we understand that a big part of our success comes from the people we hire, which is why we honour our employees with a starting wage of $18.26 per hour. You can also take advantage of our campus setting complete with paid training programs, state-of the-art equipment, e.Lofts, cyber cafes and career development planning that will help you gain the tools needed to help you shift your career into high gear in various exciting roles, including quality coaching, floor support, front-line management, training and IT support. Also, in order to insure your success in your new role, you will be provided with 6 weeks full-time paid training for which you must be available to attend. ','
- Must be available to attend an initial six week full-time training program.
- Must be available to work up to 37.5 hours per week in a variety of shifts to meet the changing needs of our business.
- A related post-secondary education or equivalent experience
- Experience and/or knowledge of a customer service environment
- Excellent customer service and problem-solving skills
- Bilingual (English/French), mandatory for locations in Qubec
- A positive, friendly attitude with the willingness and ability to sell
- An understanding of the sales process
- Ability to learn and share information with others
- Ability to work independently with a minimum of supervision in a fast-paced environment, while effectively managing multiple tasks
- 1 to 2 years of previous experience in an office environment using business tools preferred
- Working knowledge of the Internet, Internet technologies, and technological/industry trends, as well as personal computers, e-mail and operating systems, dial-up and high-speed Internet connectivity
- Familiarity with trouble reporting systems
- An aptitude for recognizing and creating sales leads
- Experience in a Windows environment
- Experience in any sales or customer service role (e.g. retail, call centre, restaurant (waiter/waitress/bartender)
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February 11, 2010
• Tags: Client Care Representative (St-Laurent) Job in Montreal, Customer Service, Quebec Canada • Posted in: General