Customer Service Consultant
An exciting opportunity to work for a national company based in Swindon as a Customer Service Consultant in their busy contact centre on a permanent basis.
This role is to work on a flexible rotation between 6am-10pm Monday through to Sunday for 35 hours per week on a salary of £15000 and the successful candidate can expect to also receive other incentives such as a bonus scheme which rewards employees for meeting objectives.
On a day to day basis you will be talking to customers on the telephone, you’ll provide an exceptional level of service as you help them to manage their finances. You will be required to ensure that every customer interaction has a positive outcome - so making sure you do what is best for that customer and the needs of the customers have been fully met. Whether you’re supplying them with account information or processing an overdraft request, you’ll need to think about the bigger picture for their customers and how the client can help them more; by discussing other products or services they may benefit from and give them an opportunity to discuss these needs further with a colleague.
The successful candidate will be customer focused with the ability to listen, empathise and inspire confidence as you provide information and identify what the customer needs. Furthermore you will be a people person, you'll be taking that first initial call from the customer, so you'll need to listen and understand what the query is by asking the right questions, then resolve this for the customer. By taking ownership and communicating clearly to the customer so they understand what you have done for them, so they'll leave the call knowing we've done everything possible to help them. Finally good PC skills are essential as you'll need to move around different systems quickly and efficiently whilst speaking to customers.
If you believe you are customer focussed, have the ability to deal with difficult situations in a calm and efficient manner and are looking to further your career, contact Amelia at Hays Recruitment on 01225 337676.
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