Customer Service Lancaster Area Job in Lancaster, California US
Customer Service Lancaster Area
Job Description: Adecco, a division of the world leader in the recruitment of office and finance professionals, has an immediate opening for a Customer Service Representative on a temp-to-hire opportunity with a leading company in Lancaster, CA. Provides customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Requirements: Ã? · Customer Contact/Support experience (1 plus years preferred) Ã? · Excellent verbal and written communication skills Ã? · Working knowledge of Word, Excel, Outlook, and Web Navigation Ã? · Previous call center experience preferred (managed 40 plus calls per day) Ã? · Previous inbound call center experience preferred Adecco offers a competitive benefit package. Minimum Education Required: High School Years of Experience Required: At Least 3 Years Expected Travel Time: None