Customer Service Manager
The Cydio Group ( www.cydio.com ) is a premier IT staffing company- Founded by IT professionals, The Cydio Group differentiates itself by bringing first-hand IT knowledge and experience to the IT staffing industry.
A prominent company in San Diego has an immediate direct hire opening for a Customer Service Manager - Dental Products. If you or someone you know may be interested, please respond today!
Job Description/Responsibilities:
- Responsible for managing the Domestic Customer Service Department which primarily handles order entry, technical support, addressing customer inquiries, supporting trade show activities and educational events.
- Manages the Domestic Customer Service staff. Responsible for the hiring, training and maintaining of a highly competent team of customer service professionals acting as the primary interface with the US customer base.
- Department handles the responsibility as the Company’s general operator service by answering 800 number calls, screening and directing calls to appropriate departments or personnel.
- Both personally, and through delegation, processes phone order transactions, provides technical support and monitors e-commerce site transactions.
- Supports Marketing and Channel Management by organizing and distributing collateral materials.
- Supports Exhibit Shows by delegating staff to attend and provide on-site technical advice, process orders and requests for information.
- Department handles the processing of product returns and complaints.
Requirements/Qualifications:
- Relevant experience and industry background in a related position is preferred
- Demonstrated applied knowledge of dental restorative procedures is preferred
- Proven experience in managing customer relationships
- Excellent written and verbal communication skills
- Experience with relevant software applications, typing accuracy and associated computer skills
- Problem analysis and problem-solving skills
- Organization, people management and planning experience
Education:
- College degree or equivalent professional qualification