Customer Service Manager II

Job Summary
The Customer Service Manager has overall responsibility for the Customer Service Center's operations and employee leadership ensuring a high level of customer satisfaction, customer relations, performance and quality standards in Market Areas generating revenues greater than $400 million.
 
 
Essential Duties and Responsibilities include the following.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other minor duties may be assigned. 
 

 
Supervisory Responsibilities
The highest level of supervisory skills required in this job is the management of supervisory employees.  This includes:

Oversees personnel needs of the customer service department including selecting, coaching, and training employees and evaluating employee performance.  Provides input into termination, compensation, and promotion decisions.
·         Review and evaluate supervisors' performance on a regular basis in accordance with guidelines as provided by the Human Resources department.

 
 
Work Environment
 
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
 
 
A.  Education and Experience
 
Required: Bachelor's Degree, or equivalent experience, in Sales/Marketing, Management, Business Administration or similar area of study, and seven or more years of previous experience with a minimum of two years supervisory or management experience in customer service.

Preferred: Master's Degree, or equivalent experience, in Sales/Marketing, Management, Business Administration or similar area of study, and seven to ten years previous experience including a minimum of two years supervisory or management experience in customer service.
 
 
B.  Certificates, Licenses, Registrations or Other Requirements
 
None required.
 
 
C. Other Knowledge, Skills or Abilities Required
 


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