Customer Service Manager Job in Limerick Ireland

JOB DESCRIPTION:

Customer Service Manager Reporting to: Director Customer Service.
Excellent Career Opportunity
The primary purpose of this position is to lead and manage a multi-lingual team that provides customer service to customers and distributors in EMEA.
This individual is responsible for alignment to global business processes that include Order Processing and Query Management. In addition, drive projects to increase SSC efficiency.
Responsibilities
• Lead and motivate a team responsible for delivery of Customer Service including o People Management, coaching and performance management. o Development and implementation of training plans. o Development and monitoring of KPIs to manage service delivery, quality, productivity and staffing levels. o Compliance to the requirements of ISO 13485 and other relevant policies and procedures. o Maintaining open communication channels across the organisation.
• Lead the development and execution of business processes to assist the business in delivering to customer service expectations.
• Develop short, medium and long term objectives for the function to support overall company goals and objectives.
• Work as a key member of the Global Customer and Distribution Services team building relationships with SBUs and functions globally.
• Ensure that the company's Code of Conduct is complied with in all business matters carried out.
• Designee for the Director of Customer Service Tenders. Qualifications
• Formal business qualification and/or a proven track record in managing a complex business operation.
• Language Skills - spoken fluency in at least one major European language, other than English would be a major advantage. Requirements
• Strong proven people management skills - ability to manage, lead and motivate a multi-national workforce.
• Strong interpersonal skills and the ability to communicate at all levels of the organisation.
 • Strong customer focus.
• Ability and motivation to prioritise change quickly, while positively influencing people and organisations.
 • Good working knowledge of Microsoft® Office.
• Results oriented behaviour with creative problem solving skills.
• Excellent organisational skills.
• High self-motivation.
• Willingness and ability to travel on company business.

Contact: Shane Blake  at CPL, Limerick  061 221701