Customer Service Manager Job in Palm Harbor 34684, Florida US
This individual must have a passion for service, people and operational excellence. The Director of Customer Service will serve to advance a training program that produces world class team members and will effectively manage, monitor and create consistency throughout the operation. Primary duties and responsibilities:
* Developing Service Leaders, Lead Cashiers, and Training Coaches
*Leading and overseeing all aspects of quality guest relations, ensuring that 2nd Mile Service is delivered all day every day
*Developing and implementing Team Member Training and Development process
*Creating a culture of "continuous improvement" in Front of House
*Responsible for staffing budgets, schedule and set-ups for FOH
*Managing budgeting and forecasting for FOH Labor and Training Development.
Education/ Skills:
*BA/BS degree
*Microsoft Office
*Microsoft Publisher or equivalent design program
Leadership Skills:
Must possess leadership skills that Chick-fil-A seeks in future Operators
*Character - aligns with Chick-fil-A values
*Chemistry - relationship builder, coaches others to perform and has a record of developing others.
*Competency - results oriented, systems thinker, quick study
Servant Leader, team oriented with a passion for people and world class service
Well organized manager with excellent verbal, written and electronic communication skills