Customer Service Rep
It all stems from the values of our “Dynamic Organization.” Values based on a culture of respect, integrity and trust. Fostered by leaders who care, who treat their team well and dedicate themselves to providing what it takes to enhance the customer experience.
Customer Service Rep - Cedar Rapids
- Understand, practice and exemplify the values and behaviors of the Dynamic Organization.
- Responds to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards are met on every call.
- Researches and resolves a wide variety of customer questions/issues.
- Troubleshoots first level wireless technical issues.
- Conducts thorough customer needs analysis and provides value driven recommendations of products and services.
- Maintain strong knowledge of all Company products and services, including handsets, accessories, pricing plans, promotions and service features.
- Supports a growing number of wireless/data products, and continuously demonstrates proficiency in product knowledge and call handling skills.
- Demonstrates openness and flexibility in adapting to the needs of individual callers (i.e. dissatisfied, first-time users, etc).
- Offers alternatives and options to satisfy customer concerns.
- Recognizes and acts upon opportunities to offer enhanced services (i.e. accessories or calling features).
- Provides customers timely and accurate information.
- Processes customer requests and where applicable, processes credits/adjustments to customer accounts.
- Completes appropriate documentation on customer accounts and follows-up where required.
- Works with other U.S. Cellular associates, departments and functions in a professional, courteous and collaborative fashion.
- Assists in other tasks as needed or assigned.
- High school diploma or state equivalency certification required; college degree preferred.
- Minimum of two years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries preferred.
- Wireless or other technology product experience preferred.
- Experience with Windows-based PCs, including general office software knowledge required.
- Ability to remain flexible and adaptable in a fast-paced environment required.
- Effective organizational and interpersonal skills required.
- Excellent verbal and written communication skills required.
- Must be able to work varying shifts.
As the nation’s fifth-largest wireless carrier, we give you the opportunity to connect with your fellow associates, as well as with your customers. You’ll receive healthcare starting day one, excellent training and development, and the tools you need to address each challenge with confidence. Beyond these, there are also the rewards and recognition of a collaborative, resource-rich environment where people love their work.
We suggest taking a closer look at U.S. Cellular and our way of building careers. We can speak from experience about the satisfaction you’ll feel, but our faces really say it all.
To learn more about our Dynamic Organization or to apply please click here:
U.S. Cellular® is a drug-free workplace and committed to diversity and inclusion.