Customer Service Rep / Inbound Call Center / Simi Valley / CA Job in Simi Valley 93062, California US
Adecco, the world leader in workforce solutions, has teamed up with a global leader in personal and business finance. Together, we are bringing the power of our human and financial capital to create desirable places for people to work. Adecco has upcoming opportunities for Customer Service Representatives with this global leader, located in Simi Valley, CA.
Position Details:
Position: Customer Service Representative / Simi Valley, CA
Location: Simi Valley, CA
Hours: Full Time
Pay Rates: Dependant upon experience
Length: Long-term contract, potential to go permanent
Required Skills/Qualifications:
- No less than 6 months recent customer contact/support experience in order to be considered
- Must have INTERMEDIATE computer knowledge
- A minimum of 1 year of experience working with customers
- At least 1 year of experience handling difficult situations with customers
- Intermediate proficiency (1-3 years of experience) in written and verbal communications
- At least 1 year of experience working in sales
- Works effectively with different types of people in a fair and consistent manner; shows concern and sensitivity to the feelings of others; builds appropriate rapport and enjoys working with others.
- Strong Customer Service Experience - call center environment highly preferred
Proven ability to define and understand a problem/situation and work towards a resolution.
Desired Skills:
- Bilingual (Spanish) highly preferred
- Ability to work weekends, either rotating or set days as outlined in the job requisition
- Ability to work evenings, either rotating or set days as outlined in the job requisition
- A minimum of 1-2 years of experience in the Banking/Financial industry
- A minimum of 1-3 years of experience working in a call center
- A minimum of 1-3 years of experience working in customer relations
- A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures
Job Summary/Primary Responsibilities:
- Provides customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls in a contact center environment.
- Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales.
- May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported.
- May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.
- May handle escalated issues by successfully navigating the organization to resolve customer requests.
- Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests
How to Apply:
Click on “Apply Now” to be considered for this position or any other mortgage related opportunities with Adecco.
If you have any questions surrounding the application process, please feel free to contact Jeff Bubel at Jeffrey.bubel@adeccona.com
Highlights of Working with Adecco:
Why Adecco? Because Adecco provides one of the most COMPREHENSIVE BENEFITS package in the industry to contract workers. Just take a look at a few of the benefits available to you as a contractor:
- Medical Coverage - access to an affordable and comprehensive group medical coverage plan
- 401(k) - Adecco offers all temporary employees the ability to participate in a 401(k) savings program
- Pay Options/Direct Deposit - we make it as easy as possible for you to get paid
- Service Bonus - rewarding employees who make an extended work commitment
- Paid Holidays - selected paid holiday, based on accrued hour requirements
- State-of-the-art Career Center - training and resources available for all employees
- Highly trained and professional staff - Our team cares about you and your career!
Category
Competency
7 Ranking
5 Ranking
Minimum Requirements
Customer Contact/Support Experience
6 months -1 years
Verbal / written communication skills
Excellent
Excellent
Computer skills (validation through testing required)
Word, Excel, Outlook, web navigation - BASIC
Word, Excel, Outlook, web navigation - BASIC
Call Volume experience
Inbound Call Center experience
1 years
Soft Skill Requirements
Competency
Must have ALL of the
soft skills listed below
Must have 6 out of 8 of the
soft skills listed below
Interpersonal Effectiveness: Works effectively with different types of people in a fair and consistent manner; shows concern and sensitivity to the feelings of others; builds appropriate rapport and enjoys working with others.
Exhibit Teamwork: Fosters collaboration among team members and business partners; shows skill and ease at working in groups; contributes ideas, opinions and skills toward the achievement of a common goal; views each success as a win for the organization.
Continuously Learn and Adapt: Sets personal development goals, and constantly looks for learning opportunities in order to develop skills and knowledge. Demonstrates flexibility and openness to new ideas and to change, and adapts to changing environments, situations, and job responsibilities
Focus on Customer/Client: Maintains unwavering focus on delighting the customer/ client; demonstrates a sense of urgency, dedication and passion for exceeding the expectations of internal/ external customers/ clients; earns customer/client loyalty through accuracy, efficiency, courtesy and show.
Communicate clearly: Clearly conveys information and ideas through a variety of channels to individuals or groups in a way that engages and impacts the audience.
Active listening: Listens intently to ensure accurate and full understanding; actively acknowledges key points and asks appropriate questions to clarify meaning; is skillful in interpreting non-verbal cues and identifying underlying concerns and motivations
Takes Ownership: Takes pride in his/her own work; demonstrates a sense of commitment to work and willingly assumes responsibility for accomplishing objectives; is dependable, and conscientiously follows through on commitments
Problem Solving: Uses a defined process to fully define and understand a problem or situation; breaks down issues into component parts to identify underlying root causes; analyzes problems from different points of view to identify alternatives and choose the best course of action.