Customer Service Rep / Inbound / Jacksonville / FL Job in Jacksonville 32099, Florida US
Adecco, the world leader in workforce solutions, has teamed up with a global leader in personal and business finance. Together, we are bringing the power of our human and financial capital to create desirable places for people to work. Adecco has immediate opportunities for Customer Service Representatives with this global leader, located in Jacksonville, Florida.
Position Details:
Position: Customer Service Representative / Jacksonville, Florida
Location: Jacksonville, Florida
Hours: Full Time (open availability from 7am-7pm, Monday-Friday)
Pay Rates: Dependant upon experience
Length: Long-term contract, potential to go permanent
Required Skills/Qualifications:
- No less than 6 months recent customer contact/support experience in order to be considered
- Must have INTERMEDIATE computer knowledge
- A minimum of 1 year of experience working with customers
- At least 1 year of experience handling difficult situations with customers
- Intermediate proficiency (1-3 years of experience) in written and verbal communications
- At least 1 year of experience working in sales
- Works effectively with different types of people in a fair and consistent manner; shows concern and sensitivity to the feelings of others; builds appropriate rapport and enjoys working with others.
- Strong Customer Service Experience - call center environment highly preferred
Proven ability to define and understand a problem/situation and work towards a resolution.
Desired Skills:
- Bilingual (Spanish) highly preferred
- Ability to work weekends, either rotating or set days as outlined in the job requisition
- Ability to work evenings, either rotating or set days as outlined in the job requisition
- A minimum of 1-2 years of experience in the Banking/Financial industry
- A minimum of 1-3 years of experience working in a call center
- A minimum of 1-3 years of experience working in customer relations
- A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures
Job Summary/Primary Responsibilities:
- Provides customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls in a contact center environment.
- Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales.
- May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported.
- May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.
- May handle escalated issues by successfully navigating the organization to resolve customer requests.
- Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests
How to Apply:
Click on “Apply Now” to be considered for this position or any other mortgage related opportunities with Adecco.
If you have any questions surrounding the application process, please feel free to contact Colin Dempsey at colin.dempsey@adeccona.com
Highlights of Working with Adecco:
Why Adecco? Because Adecco provides one of the most COMPREHENSIVE BENEFITS package in the industry to contract workers. Just take a look at a few of the benefits available to you as a contractor:
- Medical Coverage - access to an affordable and comprehensive group medical coverage plan
- 401(k) - Adecco offers all temporary employees the ability to participate in a 401(k) savings program
- Pay Options/Direct Deposit - we make it as easy as possible for you to get paid
- Service Bonus - rewarding employees who make an extended work commitment
- Paid Holidays - selected paid holiday, based on accrued hour requirements
- State-of-the-art Career Center - training and resources available for all employees
- Highly trained and professional staff - Our team cares about you and your career!