Customer Service Representative – Part-time or Full Time Job in Houston 77056, Texas US

Customer Service Representative – Part-time or Full Time

 

The owner of Formula B is seeking a high quality, fashion-oriented individual to serve as a Customer Service Representative. Working in a small, congenial business environment where dress and professional appearance matters, this team member’s primary responsibility will be providing customer service support by responding to customers via email and over the phone, handling information requests, and supporting the Company’s online sales process.  In direct support to the owner, additional responsibilities include performing miscellaneous reception and clerical functions such as answering the Company’s incoming calls, sending out packages, scheduling meetings, and communicating with business partners and vendors.

 

 

Priority Tasks

 

•         Resolve customer complaints and answer customers' questions regarding Company policies.

 

•         Manage work assignments including customer service, office, or administrative activities to ensure adherence to quality standards, deadlines, correcting errors or problems.

 

•         Provide Database Entry for customer service and administrative functions

 

•         Independently handle difficult or complex problems and resolve escalated complaints or disputes, with backup support from the owner as needed

 

•         Under the direction of the owner, implements corporate and departmental policies, procedures, and service standards

 

 

Tools Technology

 

Polycom Multi-line Phone System, Officejet 6500A machine, iMac, Safari, Microsoft Office

 

 

Knowledge

 

Personalized Customer Service -- Knowledge of principles and processes for providing personalized, professional customer services. This includes customer needs assessment and evaluation of customer satisfaction.

 

English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar and the ability to translate that knowledge into effective written and oral communication.

 

Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

 

 

Skills

 

Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

 

Speaking -- Talking to others to convey information effectively.

 

Coordination -- Adjusting actions in relation to others' actions.

 

Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.

 

 

Abilities

 

Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.

 

Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.

 

Speech Clarity -- The ability to speak clearly so others can understand you.

 

Speech Recognition -- The ability to identify and understand the speech of another person.

 

Written Comprehension -- The ability to read and understand information and ideas presented in writing.

 

Written Expression -- The ability to communicate information and ideas in writing so others will understand.

 

Rapport – the ability to make a meaningful connection with another person so that providing customer services is sincere, personable and, at its best, fun.

 

Work Activities

 

Communicating -- Providing information to customers and to the owner by telephone, in written form, e-mail, or in person with the owner.

 

Interacting With Computers -- Using computers and computer systems (including hardware and software) enter data, or process information.

 

Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work.

 

Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

 

 

Work Styles

 

Professional – A professional positive, can do attitude, and a solid visual representation of that professionalism in dress and manner.

 

Dependability -- Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Integrity -- Job requires being honest and ethical.

 

Attention to Detail -- Job requires being careful about detail and thorough in completing work tasks.

 

Cooperation -- Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

 

 

Basic Qualifications

 

•          High school diploma or G.E.D. equivalent required.  Some college experience preferred. Two years or more experience in a similar position is highly desirable.

 

•          Valid Driver's License, Living in the Galleria/Inner Loop Area preferred.

 

•          Ability to work Part-time 3-4 days per week with alternating weeks as follows:

o    Week A - Mon, Tue, Fri. Sat

o    Week B - Wed, Thurs, Sun

 

•          Alternatively, full-time work schedule is available for the right candidate.

 

•          Hours - 8am-5pm

 

If you want to work in a beautiful, professional environment, check this out: Third floor windowed offices located near the Gallaria with an amazing view overlooking I610 Westheimer and exclusive assigned parking. For the right candidate, this is a great opportunity! If this fits for you, apply today.

 

•          Principals only. Recruiters, please don't contact this job poster.

•          Please, no phone calls about this job!

•          Please do not contact job poster about other services, products or commercial interests.