Customer Service Representative (209591-066) Job in St. Louis 63017, Missouri Us
Customer Service Representative (209591-066)
Laird Technologies is the world's leading designer and manufacturer of antenna, electromagnetic interference [EMI] telematics and thermal management solutions for the telecommunications, data-communications, computer, general electronics, network equipment, aerospace, defense, automotive and medical equipment industries.
Detail-oriented team player who is a strong communicator. The candidate must be able to handle a variety of tasks simultaneously in a high volume call center in an expeditious, calm, organized and decisive manner. The individual should also be an independent worker, able to problem solve quickly with a limited amount of supervision. Additionally, the candidate must have the ability to work well with others and to work efficiently and accurately in a team based environment.
- Create world class customer service through excellent account management
- Escalation of web site process and service issues in a timely and consistent manner
- Meet customer expectations through response to email
- Interact with manufacturing to prioritize orders and with other areas of discipline to identify and solve problems pertaining to sales, service and delivery
- Coordinate with appropriate groups all special requirements to include product configuration, testing and shipment dates for orders
- Proactively communicate any changes in commitment to distribution and/or dealers
- Work with other departments to successfully resolve customer issues in a timely fashion
- Handle customer correspondence via phone and email
- Determine the best plan for each client, up-selling, cross-selling and overcoming objections
- Provide high touch customer service for a high tech product by building and maintaining client relationships and following departmental processes
- Investigates/resolves common problems. Promotes company products/services
- Assesses basic needs of customer and suggests alternative products/services
- Resolves product/service problems
Required Skills:
- Clear and thorough understanding of World Class Customer Service
- Ability to create a "cared for" customer atmosphere
- Demonstrates sound business judgment and decision making
- Excellent verbal and written communication and problem solving skills
- Strong business correspondence skills
- Thorough understanding of Internet technologies including browser basics.
- Team player with positive attitude
- Computer competencies including: MS Outlook, Word, and Excel
- Ability to develop creative solutions to customer service issues
- Ability to present the product and the company in a professional manner
Required Experience:
- College degree or 6 years equivalent in work experience
- 3 plus years of customer support experience
- Experience in a high performance team-based environment preferred
Please apply directly at: