Customer Service Representative-Collections Job in Sioux Falls 57106, South Dakota US
Customer Service Representative-Collections
Requirements:
- Be able to listen to customer needs and recommend appropriate and accurate solutions in a fast paced environment.
- Look up information and transactions online; resolve problems.
- Refer products and services to other business lines.
- Handle high volume of inbound/outbound calls.
- Transfer calls to appropriate department or staff.
- Identify, research, and resolve customer issues through available resources.
- Take payments, make suitable arrangements and offer options.
- Promptly recognize, document, and alert immediate supervisor of any out of the ordinary customer situations.
- Individuals should have the ability to deal patiently with problems and complaints and to remain courteous when faced with difficult customers.
- He/she needs to be able to work independently within specified time constraints.
Minimum Qualifications:
- Learn company products, services, policies, procedures and operating systems.
- Apply this knowledge when responding to customer inquiries.
- Demonstrated ability to listen and elicit information effectively.
- Demonstrated excellent verbal and written communications skills.
- Experienced PC skills including ability to troubleshoot common problems and navigate the internet/intranet.
April 9, 2008
• Tags: Customer Service Representative-Collections Job in Sioux Falls 57106, South Dakota Us • Posted in: General