Customer Service Representative (Foreign Exchange)
Unique Opportunities that FXCM Asia Provides:
- Excellent career development prospects
- High performing employees within the team have historically been promoted into wide range of positions including Managing Director, Vice President, Manager, Team Leader, Sales Associate, Institutional Sales
- Wide range of job rotation within the department: seminar speaker, market commentary writer, education trainer
- Meritocracy – 2 years or less is the usual time frame for top performing employees to be promoted to more senior roles
- Excellent opportunities attending to the company seminar and event across the Asia cities
Key Responsibilities:
- Support Sales Team in offering our multiple FX trading solutions, platforms and services to self trading clients mainly through phone, email and live chat in a professional manner
- Provide exceptional support to existing client base including market commentary, trading education and audit
- Liaise with local and international sales and support teams
- Fixed monthly basic salary + discretionary quarterly performance-based bonus
Ideal Candidate Should Be:
- Friendly, helpful, courteous and pleasant personality with excellent customer service skills
- Degree in Economics / Finance / Business Administration preferred
- Experience gained from financial industry is an advantage
- Fluent in spoken and written English and Mandarin is a must
- Previous technical support experience and/or technical support proficiency is a plus
- Proficiency on PC and word-processing (both English and Chinese), at least 30 wpm in Chinese
- Must be able to work rotating shifts. (Day shift 8 AM – 5 PM / Night shift 3 PM – 12 AM)
- Fresh graduate will be considered, formal on the job training will be provided
Company Benefit Statement:
- Fixed base salary plus discretionary quarterly bonuses
- 5 day work week, Monday - Friday
- Competitive compensation for full benefits including Clinic, Dental, Hospital, Life Insurance
- Comprehensive training programs: On-job training, in deep FX regulations compliance training
- Excellent career prospects
- Working visa sponsorship will be offering for non-local resident
If you are ready for the new challenge in your career, please send your full detailed resume with current expected salary availability to hr@fxcmasia.com for application.
Please visit our Website: http://www.fxcmasia.com for reference.
Information provided will be treated in strict confidence and only be used for recruitment-related purposes.
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