Customer Service Representative – German

Customer Service Representative - German - Amsterdam


Customer Service Representative - German - Amsterdam

Main Tasks

The CSR is responsible for handling the customer's calls (queries, complaints) and for entering and handling their order according to internal processes in order to provide the most professional, accurate, errorless and timely service. He/She handles incoming correspondence, faxes, e-mails, ensures interface with other internal departments, analyses the cause of products returns, issues credit notes and invoices. Manages the flow of information within his area of responsibility, takes necessary actions in line with the company's requirements and in order to satisfy the customer's needs. The representative feels responsible for the execution of the entire customer process, from the moment an order is placed to taking care of after sales service. He/She guarantees the quality of the company's supply chain and is in contact with key accounts, sales colleagues and manufacturing sites.

Tasks and Responsibilities

Customer Service Orientation

Targets to achieve in this position

Requirements