Customer Service Representative II

Customer Service Representative II - Electrical Market

Job Title: Customer Service Representative II - Electrical Market Description: CUSTOMER SERVICE REPRESENTATIVE THE OPPORTUNITY Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth. THE COMPANY Graybar is a leader in the distribution of electrical, telecommunications, and networking products and an expert provider of related supply chain management and logistics services. As one of the largest employee-owned companies in North America, Graybar offers exciting career opportunities and an environment energized by a history of teamwork, innovation and continuous success. This is your chance to join a Fortune 500 company with a 140-year history of entrepreneurial innovation and a philosophy of "promote from within." Join our team and let Graybar work to YOUR advantage! THE REQUIREMENTS * Take an active role in selling Graybar goods and services on all inbound and outbound calls. * Provide support on product selection and application. * Coordinate the prompt handling of all customer requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims. * Assist the customer in the resolution of all disputes and claims. * May participate in joint sales calls on Graybar customer base. * Perform other duties as assigned. SKILLS/EDUCATION/EXPERIENCE Education: College degree or equivalent experience preferred. Experience: Prior customer service experience is preferred. Knowledge: Ability to handle a variety of customer situations with enthusiasm and tact. Excellent communication skills. Ability to work with all levels of employees, customers and suppliers. NORMAL WORK SCHEDULE 8:00 a.m. 5:00 p.m. Monday through Friday; Some overtime required (Note: The normal work schedule may vary depending on location.) BENEFITS At Graybar, our advantages and benefits revolve around our motto of "Plan Well, Invest Well, Live Well". Our advantages help you plan well for the future by offering flexible spending accounts, long-term care insurance, and life insurance and disability benefits. Employees can invest well with retirement saving tools such as a profit sharing plan, a defined benefit pension plan, a 401(k) plan and an employee stock purchase plan. Graybar's benefits package helps you live well with a comprehensive health care package including medical, dental, prescription drug and vision plans. We also offer paid vacation time and holidays. As an employee-owner, you'll be proud to call Graybar YOUR company! Graybar is an Affirmative Action/Equal Opportunity Employer. We welcome job applications from qualified individuals without regard to race, color, religion, sex, national origin, age, disability, ancestry, family care status, veteran status, marital status, sexual orientation or any other lawfully protected status. Minorities, women, disabled persons, and veterans are encouraged to apply. Details Job ID: 3580 Location: MI - GRAND RAPIDS Type: Full Time