Customer Service Representative (IRC46386) Job in Manchester, Connecticut US
Customer Service Representative (IRC46386)
Brief Description JOB SUMMARY: The role of the Customer Service Representative (CSR) is to manage a segment of the SNI customer base within a team to achieve specific key factor goals. The CSR will handle a variety of service requests and issues independently. This is accomplished by having a comprehensive understanding of all procedures, systems, and equipment used daily. Responsibilities include soliciting freight, resolving problems and building a solid working relationship with all customers in order understand their total service needs. DUTIES AND RESPONSIBLITIES: 1. Communicates effectively with customers, sales representatives, Service Team Leaders, drivers, and other internal personnel to: 2. Generate freight according to solicitation plans 3. Takes complete ownership of load from beginning to end 4. Develop and maintain relationships with customer base 5. Accepts freight based on flow and market balance 6. Track turned down freight 7. Effectively uses the telephone to present a quality oriented image where every customer is treated in a consistent, courteous, and efficient manner. 8. Anticipates problems and acts pro-actively to solve them. 9. Participates in quality projects to support customers needs. 10. Ensures all computer information is accurate and up to date 11. Meets or exceeds total service needs of customers. Takes steps to alleviate issues and improve service efficiency. 12. Provides back up support to other CSR?s on the team to eliminate any customer hold time. 13. Is a positive role model for other team members providing support and enthusiasm. Detailed Description x