Customer Service Representative Job in Austin 78728, Texas US

Customer Service Representative

Austin, TX 78727

 

***********Must Have CAll Center Experience***************

Must be Bilingual (Spanish)


Shift: 7:00am to 7:00 pm (8 hour shift)


Pay rate: $12.50 an hour

 

•      Monitor incoming call queues for employer and client line from 7:00 a.m., to 7:00 p.m. to ensure all calls are properly received

•      Take required preliminary client information for HIPP/IPPA applications

•      Outbound calls to clients to obtain missing documentation
•      Create outgoing correspondence for appropriate action to be taken on case

•      Educate potential clients, employers and caseworkers on the 
program

 Must have a Clear Criminal Background and High School Diploma or GED