Customer Service Representative Job in Boston 02210, Massachusetts US
Welcome to W.B. Mason Company, Inc
An interesting and challenging opportunity awaits you. W.B. Mason is a company rich with history and for over 100 years has been driven to satisfy the customer. Quality, integrity, honesty and dependability are what W.B. Mason customers expect and these same characteristics are what we look for in an employee. If you want to be part of a growing company, looking to achieve great things, you have come to the right place!
An interesting and challenging opportunity awaits you. W.B. Mason is a company rich with history and for over 100 years has been driven to satisfy the customer. We are the largest independent distributor of office products, employing over 1500 people and operating in 9 states along the East Coast and growing! We provide office supplies, custom furniture and printing solutions at amazingly low prices, with guaranteed free delivery and outstanding personal service to all our valued customers. Quality, integrity, honesty and dependability are what W.B. Mason customers expect and these same characteristics are what we look for in an employee. If you want to be part of a growing company, looking to achieve great things, you have come to the right place!!
Job Summary:
WB Mason is currently seeking motivated individuals to join our successful team in Customer Service. The candidate must enjoy working in a fast paced, high volume environment. The Customer Service Representative will process orders, research questions and respond to customers' needs and requests.
- Communicate with customers regarding orders and requests via telephone, fax, internet and e-mail
- Answer incoming calls in a timely, efficient and professional manner
- Enter orders into computer system
- Set-up new accounts and maintain existing account information
- Work closely with sales representatives regarding customer needs
- High School Diploma required
- Associates Degree or relevant experience - Bachelors preferred
- Outstanding telephone skills
- Excellent communication skills
- Able to multi-task in a fast-paced environment
- Computer skills required, including fast and accurate date entry
- Able to work well with others in a team environment
- Previous office supply experience helpful
W.B. Mason, Co. offers a competitive salary and benefits package including, health insurance, dental and vision coverage,
life and disability insurance, 401(k) retirement plan with company contribution, flexible spending accounts for medical and
dependant expenses and much more!!!
Req. Code : BOST-- CSR-- 09072011
Division/Department : W.B. Mason Company, Inc
Skills : Customer Service - Call Center, Phone Support
