Customer Service Representative Job in Boston, Massachusetts US
This organization is the leading developer of office management and field-force automation software for service industries. They provide the best available solution addressing an under-served market. This organization is growing revenue at over 30% annually.
Primary responsibilities will include:
· Ensuring customer satisfaction with ServiceCEO and Insight direct
· Providing front line phone, email, and live chat support to customer inquiries on technical support problems and training questions
· Documenting customer support tickets in ticketing system and escalating when necessary
· Supporting tier two engineers in clarifying customer requests and gathering additional information
· Prioritizing customer requests and following up on open issues to ensure resolution
Required Skills and Experience:
· Customer-focused
· Confident self-starter who can work well under pressure in a fast paced environment
· Experience implementing and supporting software solutions requiring diverse setups
· High energy, dedicated and passionate, you enjoy coming to work to achieve goals
· Compassionate - you enjoy teaching and helping people
· Highly intelligent, book and street smart - GPA 3.0 or better, minimum two year degree required
· Can work well in a team environment and respond to coaching
· Accurate and effective communication skills (verbal, written, interpersonal)
· Strong Computer Skills (Microsoft Office Suite, Internet Savvy)
Comprehensive benefits package including vacation, insurance, and company sponsored profit sharing plan. Exciting company that values professional development and internal advancement.
