Customer Service Representative Job in Carlsbad 92008, California US
Customer Service Representative
Carlsbad, Ca 92008
Status: Full Time, Employee
Job Category: Customer Support/Client Care
At Callaway Golf, we aggressively challenge the boundaries of technology and continue to revolutionize the golf industry—every day, year after year. But when it comes to our employees, we're still best described as a small community of loyal team members, working together to reach a common goal of excellence. We are currently seeking a Customer Service Representative.
- Responsible for handling a high volume of incoming calls from Callaway Golf Accounts and Consumers.
- Respond to product related questions and set up return authorizations for warranty and non-warranty issues.
- Responsible for building and fostering relationships with accounts and consumers by exceeding customer expectations on every call.
Essential Duties and Responsibilities:
- Handle an average of 100 incoming account/consumer calls per day exceeding customer’s expectations on each interaction.
- Responsible for explaining the features and benefits of Callaway’s past and current product lines.
- Make decisions regarding warranty and non-warranty issues and process return authorizations in SAP.
- Responsible for processing return authorizations for credit, evaluating and requesting pricing adjustments for accounts as necessary.
- Process SAP transactions including sales orders for the AMEX program and change orders requests
- Respond to inquiries from Accounts and consumers regarding the status of Sales and Customer Service orders.
- Service overflow new sales order requests from accounts, using Sales skills to cross-sell/up-sell.
- Responsible for enrolling 75% of consumer’s processing a return authorization with us on our Preferred Consumer Mailing list.
- Trouble shoot account and consumer problems as well as UPS tracing/follow up as necessary
- Responsible for directly handling service requests for 3-4 Outside Sales Representatives.
- Stay abreast of industry current events and trends.
- Demonstrate use of good customer service skills to provide excellent customer service on every interaction.
- Utilize efficiencies in multi-tasking to operate simultaneously in SAP, Callaway Connect, Outlook, AMEX Database and Intranet based tools and minimize AUX time.
- Proficient in basic sales skills to process overflow Sales order requests and manage order status inquiries.
- Work with Repair Coordinator and Customer Service Adjustments Coordinator to trouble shoot shipping, billing and repair issues.
- Process ZV17’s to ensure return authorization for repairs are processed quickly.
- Be ready and willing to take on special projects and training as assigned, and to complete those projects with thoroughness and accuracy
Knowledge, Skills and Abilities:
- Knowledgeable in SAP-Sales Inquiry, order entry, and processing return authorizations.
- Excellent Customer Service and relationship building skills.
- Knowledgeable in Callaway Golf Product, club alternations, and impact on playability.
- Problem Solving and ability to handle difficult Customers.
- Analytical, Detail-oriented, Flexible and Decisive.
- Demonstrated ability to work in an organized and efficient manner while multi-tasking.
- Demonstrated ability to use MS Word and Excel.
Education and/or Experience:
- Bachelor’s degree (B.A.) from four-year college or university; or 3-5 years related golf or customer service experience and/or training; or equivalent combination of education and experience preferred.
Apply here: https://www9.ultirecruit.com/cal1002/JobBoard/NewCandidateExt.aspx?__JobID=*BB8ED77923951947
September 21, 2007
• Tags: California Us, Customer Service Representative Job in Carlsbad 92008 • Posted in: General