Customer Service Representative Job in Cincinnati 45241, Ohio Us
Technical Support Representative
Job summary
Provide customer service and some technical assistance to customers over the telephone in the real estate industry using the company's web-based electronic lockbox system. Ensure delivery of outstanding customer service through efficient trouble shooting and communication.
Summary of essential job functions
· Answer phones and respond to customer requests.
· Provide customers with product and service information.
· Identify, research and resolve customer issues through both questioning techniques and through the use of "remote diagnostics". Assists by giving correct resolutions in a clear, concise and courteous manner.
· Complete support tickets documenting the call.
· Recognize, document and alert manager of trends in customer calls.
· Escalate unresolved issues to appropriate level (both internal and external)
· Follow up on customer inquiries not immediately resolved
· Other duties as assigned
Experience
Minimum requirement: one year telephone customer service experience.