Customer Service Representative Job in Crofton 21114, Maryland US

Force 3 is currently searching for a detail oriented Customer Service Representative to join our band of talented folks. This is a Temporary position with potential to become permanent.  Are you eager to apply your Customer Service experience in a fast paced and dynamic environment?  This is an amazing opportunity to work for a successful growing company with great people in a fun and creative, slightly wacky, innovative culture.  We focus on driving 100% customer success, innovation, and developing our people. 

Responsibilities and Expected Results

·         Customer Support. Proactively Support customers both internal and external to enhance the customer experience and overall success. Assist customers in an effort to solve issues/problems related to orders. Provide order status updates and packing lists via email in spreadsheet format per customer request. Coordinate on-time deliveries with carriers and customers. Initiate Return Merchandise Authorization (RMA’s) Update Customer delivery information in System Integrator’s data base.

·         Relationship Building. Trusted post- sale support contact for Federal customers and system integrators. Leveraging relationships with already established vendor/manufacturer contacts to ensure customer needs are met. Establish direct relationships with a 20 person sales team supporting the DOD community. Point of reference for internal departments.

·         Detail Oriented Focus. Manage assigned backorder. Enter shipping, tracking and ETA information into internal data base. Capture and provide maintenance contract information and period of performance.

 

What does Force 3 need from you?

·         **Must be a US citizen and the ability to pass a background investigation**

·         Ideal candidate will have a minimum of 1 year of relevant experience working for a Federal Services company. With a strong preference for prior experience within the Information Technology space.  We will also consider a sharp entry level candidate with desire and passion for customer service.

·         Customer focused

·         Ability to set goals and listen

·         Strong oral/written Communication skills

·         Organization/Planning skills

·         Proficiency in Sales Force, MS Office and Excel a plus