Customer Service Representative Job in Denver 80223, Colorado US
Walman Optical is a successful, diversified, employee-owned business serving the ophthalmic community since 1915. Our core values respect our employees' worth and contributions, emphasize teamwork and offer opportunities for personal and professional growth.
If you are looking for long-term, stable employment in a great work environment...this is an exciting opportunity to join our TEAM!
We are currently seeking an experienced Customer Service Clerk for our fast-paced optical laboratory in Denver, CO. Full Time: Monday - Friday 8:00 am-5:00 pm
This position performs a variety of customer service responsibilities such as: answering telephone inquiries, entering orders, frame tracing, order tray-up and other duties as assigned.
Qualifications/Experience:
- High School diploma, GED or equivalent and one year of relevant work experience
- Strong written and verbal communication skills
- Must be organized and detail-oriented
- Basic computer skills required
- Accurate data entry skills required
- Ability to meet and maintain deadlines
- Able to work in a fast-paced environment
- Previous background should include demonstrated ability to deal with customers
- Must be able to lift and/or move up to 25 pounds
- Ophthalmic and/or DVI Operating System experience a must
Duties:
- Receive phone orders electronic orders from customers in a thorough and friendly manner
- Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely.
- Perform frame tracing and order tray-up
- Perform accurate and timely data entry into DVI Operating System
- Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area
- Monitor and expedite back ordered products and communicate delays in filling orders to customer
- Receive and establish procedures for new products and file and organize product information
- Perform other duties as assigned
We offer a competitive salary and an excellent benefit package including: Medical, Dental, Life, LTD, 401(k) with company match and Employee Stock Ownership Plan (ESOP).
Please visit our website at www.walman.com to learn more about our company history and culture.
Thank you for your response, please note that contact will only be made with those applicants who most closely match the position criteria.