Customer Service Representative Job in Elkridge, Maryland US
Customer Service Representative
Customer Service Representative Job Description: Aerotek is currently seeking qualified Customer Service Representatives. Responsibilities: 1. Assist the customer with answers to their questions using client systems and knowledge base for inbound projects. 2. Work with multiple client-specific strategies for servicing accounts. 3. Work with multiple CRM systems and knowledge base systems. 4. In some cases may provide email and or live chat support. 5. Refers problematic customer calls to management when necessary. Requirements: 1. Strong written and oral communication skills. 2. Systematic and organized approach to problems. 3. Skills and knowledge of Outlook, MS Word and Excel are highly preferred. 4. Keyboard skills are necessary in order to quickly and accurately document customer accounts when any action is taken. 5. Excellent telephone customer service skills are required. Required Skills for Customer Service Representative Job: CALL CENTER CUSTOMER SERVICE IN-BOUND CALL CENTER About Aerotek Professional Services: Join Aerotek Professional Services ®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Additional Info Minimum Age 18+ years old Job Industries Customer Service