Customer Service Representative Job in Euless 76040, Texas Us
First Service Networks
Job Description
Position title: Customer Service Representative-Level 1
Department: Service Center
Reports to: Director of Operations
Position Overview: To be a proactive partner with First Service Networks’ customers. To ensure First Service Networks is consistently exceeding customer’s site management expectations, and to make customers perceive First Service Networks’ value offering to be exceptional. Act as the liaison between customer headquarters and First Service Networks to ensure decisions regarding product offerings and technology enhancement do not adversely affect customer satisfaction.
Primary Responsibilities:
· Stay abreast of all customer issues and follow up with the customer as appropriate
· Communicate status of customer sites
· Communicate with Independent Service Contractors to check on status of customer sites
· Take initial service request calls
· Escalate customer issues to fellow teammates and/or Director of Operations when needed
Job Qualifications:
· Experience: One-Three years in customer service
· Highly self motivated, persistent, and goal oriented professional
· Computer literacy relative to analytic, communication and research needs
· Must be skilled communicator-written and spoken
· Ability to work independently with minimal management oversight
· Reliable and mature individual, fully committed to devote the time, effort, persistence and creative energy to achieve success
· Facility Maintenance experience a plus