Customer Service Representative Job in Fairlawn 44333, Ohio Us
Customer Service Representative
Fairlawn, Ohio
Company Description:
Trelleborg Wheel Systems Americas, Inc., a leading global industrial group, develop, manufactures and markets complete wheel systems for all types of material handling equipment including forklifts and scissor lifts. Trelleborg Wheel Systems Americas, Inc., is a business area of Trelleborg AB, which employs over 24,000 people in 50 countries.
Job Responsibilities:
Provide the highest quality of customer service by performing order entry, supporting team selling efforts, inquiry follow-up, on-time delivery, and order accuracy.
Investigate problems related to shipment of products, returns, credits, and new orders.
Interface with and support company Sales Managers.
Job Requirements:
Previous customer service experience in the manufacturing and distribution industry preferred.
Requirements for this position include:
Strong communication skills; the ability to ask the right questions to help customers find solutions to their needs and when necessary to lead conversations from a negative to a positive tone.
Possess strong PC and data entry skills. Commitment to detail, accuracy and timeliness; the ability to quickly learn new product lines and customer needs.