Customer Service Representative Job in Farmington Hills, Michigan Us
Customer Service Representative- Seasonal/Temporary
The Customer Service Representative will provide courteous and caring customer care in the area of in-network Pharmacy Help Desk to Pharmacy members and participating Pharmacists.
SPECIFIC RESPONSIBILITIES
- Provide customer relations support via inbound calls
- First line resolution while expressing empathy for customers
- Ensure to provide customer goodwill assistance to ensure satisfaction, if needed.
- Effectively communicate with customers to resolve customer issues in a timely and effective matter
- Use and navigate multiple systems to track, document and research case.
- Determine if the customer is calling about a technical or nontechnical issue
- Briefly outline the available support options
- Read and write proficiently while multitasking (actively listening to customer and answering questions)
ESSENTIAL QUALIFICATIONS
Education/Knowledge:
High School education or GED Equivalent; excellent computer skills and experience in a Windows environment
Experience / Skill:
1 year customer service experience required. Excellent verbal communication and listening
skills required.
Minacs is an Equal Opportunity Employer. We thank all applicants, however only
those in consideration will be notified.
June 25, 2009
• Tags: Customer Service Representative Job in Farmington Hills, Michigan Us • Posted in: General