Customer Service Representative Job in Greensboro 27405, North Carolina Us
Greensboro, NC 27405
Customer Service Representative
Are you a Customer Service Professional looking for a great opportunity in the Greensboro, NC area? If so, we have several opportunities for you. The right candidate will Provide customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests.
Working hours: available M-F 8am - 6pm
Must have a minimum of 6 months recent customer contact/support experience
Must also have basic computer knowledge
Must have basic MS Word and Excel skills
Must be able to work 8 hour days between 8am - 6pm
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
