Customer Service Representative Job in Heathrow, Florida US
Customer Service Representative
About JPMorgan Chase JPMorgan Chase Co. (NYSE: JPM) is a vibrant, healthy financial services firm that is poised for additional growth. Ranked among the "Most Admired Companies" by FORTUNE magazine, JPMorgan Chase manages assets of $2.1 trillion and employs more than 200,000 employees in 60 countries. We're a recognized leader in investment banking, asset management, private equity, commercial banking, credit cards, and financial services for consumers, small business and commercial banking. We serve millions of consumers in the United States as well as many of the world's most prominent corporations, institutions and government entities through our key brands: J.P. Morgan and Chase. If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase. Further information about careers at JPMorgan Chase can be found on our website: www.jpmorganchase.com/careers . Job Description: Customer Service Representative Chase, a leading provider of diverse financial services worldwide is actively seeking a Card Services Customer Service Advisor to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. If you are ready to provide exceptional customer service for a global financial leader and are motivated to take on tasks and projects that will enhance the customer relationship, then Chase Card Services has a career for you! Why do I want this job? Opportunity: We offer exciting career opportunities and while working for one of the world's most respected and stable financial companies. Culture: On a day to day basis, your time will be spent in a motivating, fast-paced team environment where you will have the opportunity to learn from experienced leaders, receive frequent formal and informal coaching and feedback, have access to self-directed development opportunities, and be a part of a dynamic and fun working environment. What will I do? An Advisor's Role: Advisors engage and service Chase Card customers during calls by answering customer inquiries, resolving complex problems with the highest level of customer satisfaction and offering services and products that enable our customers to reach their financial goals. This relationship based approach allows us to create lifelong partnerships with our customers by exceeding expectations with every interaction by demonstrating expertise in the resolution provided. This is a role for you if you enjoy interacting with others over the phone, are comfortable building rapport quickly, can use job aids and tools provided to follow prompts and scripting during customer interactions with ease, take initiative to solve problems, are passionate about creating a positive customer experience, and demonstrate business maturity. What should I expect? Schedule: Upon being hired you will select a schedule that is based on the business need. Training: You will be required to attend an 8 week paid, self-directed and facilitated training that includes Internet based modules (50%), instructor led classroom learning (25%), and live calls (25%). Rewards and Benefits: We offer a competitive compensation packaging and a robust benefits program that starts the first of the month following your start date. I'm Qualified if I? Experience and Education: Have a stable job history and at least 1 year of customer service experience (face to face or via phone); Have a high school diploma or GED. Qualities: Am reliable, have a dynamic personality, take initiative in my work, can adjust quickly to change, have a positive attitude, am diligent about following processes and protocol, and take responsibility for results. Skills and Abilities: Am able to ensure customer satisfaction, even when handling challenging issues by offering alternative solutions and enhanced products, can adapt to change, have strong written and verbal communication skills, demonstrate strong work ethic, and exhibits empathy to customers, peers, and leaders. Computer Skills: Am proficient with use of the computer; Have knowledge of Windows-based software such as Microsoft Word and can navigate search engines to find information via the Internet and internal resources. Training Schedule: Training times: Monday- Friday. 9:00am -6:00pm; first 8 weeks Available Work Schedule: Schedules will range between 11am - 6am All of our schedules include a weekend day (Saturday or Sunday). CardSvcs - ORL1