Customer Service Representative Job in Horsham 19044, Pennsylvania US
Our client located in the area of Horsham, is seeking professional Customer Service Representatives to join their team!!
Job Purpose:
Serves customers by providing product and service information; resolving product and service problems.
Duties:
* Answering plan and service questions; suggesting information about other plans and services.
* Opens customer accounts by recording account information.
* Maintains customer records by updating account information.
* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Answer inquiries regarding premium notice questions and explanations.
* Maintains financial accounts by processing customer adjustments.
* Recommends potential products or services to management by collecting customer information and analyzing customer needs.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
MS Word, Excel, Outlook
Must be well-spoken and professional
Excellent customer services skills required
Good math skills
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking