Customer Service Representative Job in Longwood 32750, Florida US

Monitoring Representative I

Protection One - Longwood, FL 32750

 

SUMMARY:

Answers, responds to, and follows up regarding alarm activity by performing some or all of the following duties:

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. To perform this job successfully, the Monitoring Representative I may be expected to perform some or all of the duties listed, and other duties as assigned.

·         Verifies, responds to, and dispatches on emergency signals.

·         Answers incoming calls. Operator must be licensed to work in all States mandating requirements.

·         Must be proficient in the verification and dispatching of alarms to police/fire agencies

·         Must know the different types if signals and the SOP's for each signal.  Operator will work under close supervision during the first 30 days.

·         Must keep abreast of the organization goals and positions held.

·         Must be able to meet minimum productivity standards set.

·         Must keep abreast of both company and central station policies. Must meet minimum quality standards set for them. Position requires weekend, holiday and shift work and may require mandatory overtime.

·         Notifies customers of non-emergency signals. Notifies responders on emergency signals after dispatch. Processes basic data changes to customer accounts. Must be able to handle signals from one location/area and TTY stations.

 

SUPERVISORY RESPONSIBILITIES

·         None Required

 

KNOWLEDGE, SKILLS, AND ABILITIES

 

Knowledge

·         Knowledge of and familiarity with Computers and Microsoft Office applications, and Internet.

·         Knowledge of Company policies, procedures, guidelines, and practices.

·         Basic knowledge and understanding about VIP accounts and department.

 

Skills

·         Self-motivated and a professional attitude.

·         Excellent communication and listening skills.

·         Excellent teambuilding, customer service, and interpersonal skills.

·         Must possess good decision making skills, be very organized and detail oriented.

·         Must be proficient with personal computer, keyboard, fax machine, copy machine and telephone

·         Must be able to meet minimum productivity standards set that apply to a Level I operator.

·         Must meet minimum quality standards set for them (90% or better average on Q/A).

 

Abilities

·         Ability to work overtime as requested by management. Ability to use discretion and problem analysis. *Ability to work effectively with others. Ability to work as part of a dynamic team and be flexible. Ability and willingness to make key contributions to the growth of the business. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

·         Ability to effectively present information to top management, public groups, and/or boards of directors. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. *Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. *Ability to write routine reports and correspondence.

 

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel;
reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust
focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

 

WORK ENVIRONMENT
 

While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock.  The noise level in the work environment is usually moderate.  Normal office environment.

 

MINIMUM QUALIFICATIONS
High School Diploma or General Education Degree (GED) and one to three months related experience or related
training/certification preferred.

 

CERTIFICATES, LICENSES, REGISTRATIONS
Standard organizational licensing criteria apply (performed by Protection One 30day after hire).  Training and certification in one location/area and TTY stations preferred.

 

Please apply at https://2xrecruit.kenexa.com/kr/cc/jsp/public/landingPage.jsf?initcc=trueid=98D7AE551767B426C5910ED8B45452E59DCF2C59BC38B130C93DFD7661BD0DD4

 

If you have troubles accessing the link, please go to www.cmsn.com, then click on “About CMS” and “Careers”.  Once the link opens, please enter our zip code, 32750, into the “located near” box.  Thank you for your interest.