Customer Service Representative Job in Minneapolis, Minnesota US
Customer Service Representative
Job Description: Come work with great people and be challenged to reach your potential at Ceridian. We depend on highly skilled and enthusiastic achievers like you to provide innovative solutions for thousands of companies and twenty five million employees worldwide. By fostering values that promote freedom, flexibility and creativity we encourage professional growth and offer rewarding career opportunities. Ceridian provides comprehensive benefits including medical, dental, vision, 401K with match, paid time off as well as a host of other world class benefits. Innovate, lead, and grow by doing what you love to do at Ceridian. Ceridian Corporation is a leading business services company that uses reality-based KnowHow to help companies maximize the power of their people, lower their costs and focus on what they do best. Providing a full portfolio of services from human resources, payroll and payment solutions to benefits and health and productivity services, Ceridian helps organizations maximize their human, financial and technology resources. Responsibilities: Represent Ceridian on all client billing inquires (phone and email) with an accurate professional response. Resolve issues (first contact resolution), based on S.O.P or create a client case in workflow tracker tool for distribution to another internal team for resolution Accountable for maximizing first touch resolution on all client service issues and providing prompt, quality customer service interactions. This includes providing timely status updates by keeping clients fully informed as on the progress of the resolution Documents client interactions per departmental guidelines using company case tracking tools, procedures and templates as appropriate. Follows all departmental processes and procedures. Complete company and department training to ensure ongoing ?best in class? customer service. This role is a full-time role and operations will be between the hours of 7 a.m. to 7 p.m. CST. Management will set customary schedules as the jobs are filled. Qualifications: Strong customer service orientation. 2-4 years customer service experience required, with a strong preference for external client-facing experience. Very efficient computer skills Excellent interpersonal and relationship-building skills Strong listening skills Displays professional demeanor Ability to professionally communicate (verbal and written) with end clients and all levels within the organization Effective problems solving skills BA degree or equivalent business experience required Oracle experience a plus We thank all interested candidates however only those selected for interviews will be contacted.