Customer Service Representative Job in Mississauga, Ontario Canada

Description:

Our client, an office furniture dealer located in Mississauga is looking to add a Customer Service Representative (CSR) to their team.  This position is full-time, permanent and the salary is $40,000 t0 $45,000 per year, depending on experience plus a bonus plan.  This client offers a competitive benefits and vacation package and there is lots of growth opportunity for the right individual.

 

Job Role:    Your primary role will be to provide customer service and sales  support to corporate account executives. Working closely with our sales, CSR and CAD team members, you will be a primary point of contact for our clients, manufacturer and installation partners, and the rest of the team.  You will be responsible for providing prompt response to customer inquiries, and for ensuring our proposed furniture solutions are ordered with a high degree of accuracy. In this role, you will also be required to coordinate installation, on-site resources, and communicate directly with design professionals and our key client contacts to ensure assigned projects are completed and client expectations are met.

 

The duties and responsibilities of this position would include, but not necessarily be limited to, the following activities:

 

- Placing furniture orders with manufacturers

- Preparing Delivery and Installation Paperwork

- Tracking projects from onset through to completion

- Reviewing quotes for accuracy and completeness

- Processing Order Acknowledgements

- Tracking and reporting on status of all orders

- Completing change orders

- Processing and resolving all deficiency and warranty issues

- Invoicing completed projects

- Providing back-up coverage for during vacation and illness

- Participate in rotating Reception relief roster

- Other duties as assigned from time to time

 

Please send your resume to kmanion@dg.ca with the wording Job #, Customer Service in the subject line.

 

Keywords: Order Entry, Project Coordinator, Project Administrator, Client Services, Project Manager, Inside Sales.