Customer Service Representative Job in Nashville 37214, Tennessee Us

Nashville, TN 37214
Customer Service Representative

Job Title: Customer Service Specialist
Salary: 10/hr.
Loaction: Nashville, TN
Duration: 11/28/2011 to 09/28/2012
Hours: 40 hrs week
Job type: Contract

Our client, a large financial institution, has an immediate need for qualified Customer Service Representatives.

Job Description:
Handles complex inbound service calls from customers independently while looking for sales referral opportunities. Complex call may include questions and problems concerning escrow, payoffs and adjustable rate mortgages. Resolves customer problems and complaints. Requires demonstrated math ability, oral communications skills and more complex computer skills. Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution. May help train entry level customer service specialists.

Working hours: Standard business hours

Requirements:
1 year minimum experience.
HS diploma or equivalent. Ability to learn about a variety of products.
Ability to comprehend varied research information.
Ability to understand service systems and legal compliance regulations.
Minimum typing speed of 45 WPM preferred. Good interpersonal and communication skills.
Good analytical ability. Excellent attendance, punctuality.
Ability to adapt well to changes.
Ability to integrate, access and process information.
Knowledge of Windows helpful.
Ability to incorporate constructive feedback.

FOR IMMEDIATE CONSIDERATION, PLEASE EMAIL A RESUME TO michael.schlenner@us.randstad.com

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