Customer Service Representative Job in New York 10001, New York Us

Follow CompanyYour information may be shared with the company.Following CompanyReport this jobSaveEmailAll Baker, Knapp Tubbs, Inc. jobs

Kohler Careers

Kohler Careers

twitterFollow UsfacebookBecome a Fan!

The Customer Service Representative has the primary responsibility for communication and problem resolution with our customers to insure customer satisfaction as well as maintaining all of the appropriate documentation and account records.
 
 

 

HOW YOU WILL CONTRIBUTE
Communicate with customers regarding service issues as necessary.
 
Communicate with distribution centers regarding shipment of orders as necessary.
 
Communicate with local repair contractors regarding customer repairs as necessary.
 
Document and create service order and follow up with customer problems regarding product.
 
Enter service orders in GERS (General Electric Retail System) with proper documentation daily.                                                                                                                                                                            
 
Maintain and update service order information in GERS.
                                                                                                                                                                            
Record all communications and comments regarding customer orders in GERS.
 
Assist sales associates and customers with general order status checks.
 
Assist with customer service problem resolution, documentation and follow-up keeping the sales associates apprised of progress status.
 
 
 

 

MINIMUM REQUIREMENTS - WHAT YOU NEED TO QUALIFY
2-5 Years Customer Service Experience.
 
Proficiency with various computer programs.
 
Excellent written and oral communication skills.
 
Proven ability to resolve complex customer service issues.
 
Physical ability to lift and carry between 50-100 pounds.
 
Flexible availability to work.
 
                                                                                                                                                                                   
 
SKILL PREFERENCES – HOW YOU CAN STAND OUT
Associates Degree/Bachelor’s preferred in Retail Management, Interior Design or a Business related field.
 
Previous Retail Customer Service Experience, especially within the furniture industry.
 
Retail Visual Display experience is a plus.
                                                                                                                                                                                   
 
ABOUT THE COMPANY
Beyond competitive benefits and compensation, Baker and Kohler proudly offer a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at http://www.kohler.com .
 
If you’re ready to contribute to our culture and set your mark, apply today at kohler.jobs.
 
We are an equal opportunity employer.
 

.


Apply

Since 1873, Kohler Co. has been improving the lives of its customers with exceptional products and services. Our diversity of products and powerful portfolio of brands lead the way in design, craftsmanship and innovation.

Kohler Careers

Follow CompanyYour information may be shared with the company.Following CompanyReport this jobSaveEmailAll Baker, Knapp Tubbs, Inc. jobs

Open all references in tabs: [1 - 9]