Customer Service Representative Job in Rotterdam 3032, Zuid Holland Netherlands

Our customer

Our customer is the world’s leading exporter in the recovered paper and scrap plastic industry. Operations in Rotterdam started in 2000 and we are currently active in over 20 European countries.

Our mission is to provide unmatched reliability and financial stability to our customers, suppliers and business partners, while providing a rewarding, challenging and respectful workplace for our employees. We are committed to building long-term relationships based on the highest standards of ethics, dedication to quality and excellent customer service through our innovative systems and processes with a strong commitment to sustaining the environment.

 

For our customer in Rotterdam we are looking for an

Customer Service Representative(M/V)

 

 

The function

The Customer Service Representative is responsible for coordinating purchase orders with transactional stakeholders: suppliers, vendors, customs agents/officers, and internal departments. The Customer Service Representative is the nexus of communication and documentary flow for each transaction, keeping regular contact by phone, fax, and e-mail. Key emphasis is placed on good communication and strong organizational skills. A basic understanding of commercial and logistical concepts is a plus.

 

·         Creating and updating order files, issuing timely and accurate order documentation

·         Data entry and maintenance of the database for order tracking purposes

·         Resolving service problems with suppliers and vendors during order fulfillment

·         Resolving discrepancies when necessary

·         Tracking order completion and coordinating internally with Marketing and Logistics teams

 

We request

 

·         Middle Vocational Education (MBO)

·         Approx. 0-2 years of relevant work experience (preferably in Order Management or Customer Services)

·         Good computer skills (Word, Excel, Outlook)

·         Fluency in English and French with a strong preference for Dutch and/or German as an extra language

·         Reliable High service level

·         Good communication skills

·         Strong organizational skills

·         Motivated

·         Quick thinker

·         Affinity with working in an international environment

 

We offer

Our customer offers you a direct contract.

 

Contact

Please send your application to gbouter@ppmselect.nl If you have any initial questions, please feel free to contact Gert Bouter on 06- 50 24 24 15.