Customer Service Representative Job in Simi Valley 93063, California US
Job Description:
Adecco has immediate opportunities for Customer Service with a global leader, located in Simi Valley, CA.
Position Details:
Position: Customer Service
Location: Simi Valley, CA
Hours: Full-time
Monday - Saturday
Pay Rates: Dependent upon experience
Length: Temporary
Job Summary:
Provides customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Candidates must have no less than 6 months recent customer contact/support experience in order to be considered. Candidates must also have BASIC computer knowledge; please provide test results on job seeker comments.
Job Experience:
Required Skills: "Must" have these skills to be minimally qualified
• At least an intermediate ability in computer skills
• A minimum of 1 year of experience working with customers
• At least 1 year of experience handling difficult situations with customers
• Intermediate proficiency (1-3 years of experience) in written and verbal communications
• At least 1 year of experience working in sales
Desired Skills:
• Ability to work weekends, either rotating or set days as outlined in the job requisition
• Ability to work evenings, either rotating or set days as outlined in the job requisition
• A minimum of 1-2 years of experience in the Banking/Financial industry
• A minimum of 1-3 years of experience working in a call center
• A minimum of 1-3 years of experience working in customer relations
• A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures
Minimum Education Required: High School
Years of Experience Required: At Least 3 Years
Expected Travel Time: None
