Customer Service Representative Job in Simi Valley, California US
Customer Service Representative
Adecco has immediate opportunities for Customer Service with a global leader, located in Simi Valley, CA. Position Details: Position: Customer Service Location: Simi Valley, CA Hours: Full-time Monday - Saturday Pay Rates: Dependent upon experience Length: Temporary Job Summary: Provides customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Candidates must have no less than 6 months recent customer contact/support experience in order to be considered. Candidates must also have BASIC computer knowledge; please provide test results on job seeker comments.