Customer Service Representative Job in Wood Dale, Illinois Us
ABOUT THE COMPANY
For over 50 years, H. D. Smith has built a reputation for excellence in pharmaceutical distribution. Headquartered in Springfield, Illinois, H. D. Smith is the largest privately held national full-line, full-service wholesaler that provides a complete line of pharmaceuticals, OTCs, HBAs, home healthcare products, durable medical equipment, seasonal merchandise and a wide array of marketing programs to retail pharmacies, regional chains and health systems. The company has distribution facilities in California, Florida, Kentucky, Illinois, New Hampshire, New Jersey and Texas that service major markets throughout the United States.
Since its inception, H. D. Smith has been an industry leader in customer service, an innovator in efficiency and a visionary in technology. Advancing beyond the role of distributor, H. D. Smith has developed a wide range of business solutions that anticipate the needs of an ever-changing market. If you are passionate about the work you do, we encourage you to explore the range of opportunities at H. D. Smith.
position description
Essential Job Functions and Responsibilities:
1. Fax and track special order requests.
2. Research customer requests. Issue credit for items that are short in the customer orders and price adjustments on invoices for customers.
3. Contact order expeditors with any inventory concerns.
4. Pack and send interdivisional transfers daily and log charges.
5. Call assigned accounts, check on any customer issues, telemarketing weekly or daily specials, new products, or other items.
6. Enter faxed- or phoned-orders for designated accounts.
7. Other duties as assigned.
Skills/Knowledge/Qualifications needed:
High school diploma or equivalent required.
Prior telesales and customer service experience helpful.
Experience handling customer complaints.
Strong time management, planning, and organizational skills.
Familiarity with MS Office suite and data entry into business software.
Disciplined problem-solving skills.
Sense of urgency.
Attention to detail.
Bi-lingual (Spanish speaking) may be required.
Position Summary:
This position has primary responsibility for responding to telephone calls from customers and Sales Consultants on matters relating to product availability, pricing, delivery, and order status.