Customer Service Representative (Temporary) Job in Wilmington 01887, Massachusetts US
Job ID: 1979
Position Description:
AMETEK, Inc. (www.ametek.com) is a leading global manufacturer of electronic instruments and electromechanical devices with annualized sales of more than $2.0 billion. The Company has approximately 10,000 employees at over 60 plants and 60 sales and service operations in the United States and more than 30 other countries. The company is a New York Stock Exchange company (symbol: AME) and has been listed since 1930.
The AMETEK Aerospace Defense Division manufactures and provides repair and overhaul services for commercial transport, regional aircraft, business jets, military aircraft and military vehicles, and also serves both the airframe and engine component manufacturers and aftermarket industry segments. The division produces sensors and fluid management systems, power data systems, thermal management components and systems, and MRO services.
Sensors and Fluid Management Systems Business Unit
Our Sensors and Fluid Management Systems Business Unit has designed and manufactured aircraft sensors for over 60 years, starting with the first U.S. aircraft engine applications and serves both the military and commercial markets. We offer custom design and engineering services and high quality manufacturing standards to measure many aircraft operating parameters including temperature, speed, pressure, flow, and level. Our product portfolio consists of high temperature thermocouples, speed sensors, fuel gauging systems, fuel level and temperature sensors, lube oil level and temperature sensors, hydraulic level and temperature sensors, waste water level sensors, fuel flowmeters and flow switches, pressure sensors, accelerometers, angle of attack and other air data system sensors and cables and harnesses.
POSITION SUMMARY:
Ametek Aerospace Defense is looking for a Temporary Customer Service Representative to join our Customer Service Team in Wilmington, MA. This position will cover for a maternity leave of absence and is expected to run for approximately three months. This position will support the Customer Service and Sales teams with customer service duties for assigned customers related to OEM and repair sales quotations and orders. Duties to include but not limited to; pricing, quoting, purchase order review, order entry, resolving customer hold issues, expediting customer orders, administration of pricing policies, providing support for forecasting activities and for assisting factories in attaining monthly sales goals. Understanding of repair operations and the associated customers and administering transfer orders to other Ametek facilities are included in the role. Provide weekly reports to key accounts and establish a proactive approach to resolve customer issues. Provide quotes to phone, fax, and email inquiries.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Act as the primary interface between assigned customers and AMETEK Sales, Engineering, Materials, Operations and Finance colleagues to support customer needs and AMETEK business objectives.
• Quoting, purchase order review, order entry and maintenance, customer website management and resolution of customer issues.
• Maintain files for quotations, orders, contracts and documents for assigned customers.
• Work with customer drawings, specifications, purchase orders, shipping instructions and other customer supplied documentation.
• Communicate with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
• Provide input to business forecasts for monthly orders and sales and annual budget and Strategic Plan.
• Participate on weekly New Product Development teams for assigned customers.
• Assimilate technical knowledge of products and processes
Desired candidate is a self-starter with a customer-friendly approach and a strong work ethic. Must be team oriented, be multitask capable, have working knowledge of MS Office products, possess good verbal and written communication skills, work efficiently and effectively in a fast paced environment, maintain a professional demeanor in potentially stressful situations, take a proactive approach to problem identification and a creative approach to resolution.
Direct reports: none
Position Requirements:
Education
• Bachelor’s Degree or equivalent
Experience
• Prior Customer Service experience strongly preferred
Qualifications:
• Team player who has demonstrated capabilities in the following areas: excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.
• Ability to work well under pressure, multi-task and meet deadlines.
• Strong computer skills are a must, to include: Word, Excel, Powerpoint;
• Oracle experience a plus
No staffing agencies, please
Contact Information
Please submit resume and salary requirements to:
Carolyn Harer
HR Business Partner
http://www.ametek.com/careers/index.aspx
.
